Addressing Unresolved Controlled Substance Discrepancies and Increasing the Number of Controlled Substance Dispenses from Automated Dispensing Cabinets



Type of event:


Process improvement for diversion prevention is at the forefront of every hospital’s agenda. A multi-step process improvement project was conducted to improve unresolved discrepancies and to dispense more controlled substances from ADCs. As a result of the project, total unresolved discrepancies decreased by 36% over a six month period compared to previous year and there was a 64% increase in the number of narcotics dispensed from ADC in one year. This presentation will review the actions taken during this improvement project and discuss next steps to continue the efforts.

Presented by Speakers

IHFDA Webinar Presenter Andreece Gandy

Andreece Gandy, PharmD, MBA

Dr. Andreece Gandy began her college education at Alcorn State University where she obtained a Bachelor of Science degree in biology.  She then went on to gain training at Saint Jude Children’s Research Hospital in the pharmaceutical science department. It was there where she was led to pursue a doctorate degree in pharmacy. She received her doctorate in 2008 from The University of Tennessee Health Science Center in Memphis TN. Dr. Gandy has held several positions at Baptist Memorial Hospital-Memphis. She started as a Clinical/Staff Pharmacist, then Lead Pharmacist, and Operations Manager. At Baptist Dr. Gandy worked on corporate projects such as Omnicell Automation Implementation and Central Delivery. In 2017, she completed her Master of Business Administration degree from The University of Memphis. In 2019, she co-founded Professional Pharmacy Services, LLC that provides virtual and live opportunities for test preparation in pharmacy practice in addition to assistance with job placement in pharmacy. In 2020, she co-founded a non-profit Once Daily, Inc., which centers on providing opportunities for students in underserved communities to gain opportunities in health science careers. Dr. Gandy joined Methodist Le Bonheur Hospital North in 2020 as pharmacy director. She was recently promoted in 2023 to Director of Pharmacy II where she is the pharmacy director for Methodist Le Bonheur Hospitals North and Germantown.